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Go to the shopShipping & Returns
Shipping & Returns
Dear Customer,
Our goal is to offer you the best shipping options, no matter where you live. We work with suppliers from the US, EU, and China.
We deliver to customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times and our standard shipping is always FREE!!!
The time frame for order delivery is divided into two parts:
1. Processing time: Order verification, tailoring, quality check, and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. It can take additional 3 – 5 business days for the order to process! (NOT included in the total “delivery time”)
2. Shipping time: For US orders, after processing and leaving the warehouse, items usually take between 7 – 20 business days to arrive at their destination but can take longer from time to time. After shipment, you will receive a tracking link from us via email and you can track your package to your door.
- If you order multiple items you may receive them in different packages!
INTERNATIONAL ORDERS
Our international shipping time takes 10-45 business days. The delivery times may vary depending on your country, local import, and customs arrangements. Faster shipping is available for an additional cost! If you are interested in a specific product and you are not located in the USA but need the product ASAP, please feel free to contact us at support@childrensterritory.com and we`ll provide detailed information for shipping time and price!
Shipping to some remote or non-English speaking countries may be unavailable, especially for items over 20 pounds, so please contact us prior to purchasing and we’ll give you more information about the item you are interested in. For more questions about international deliveries please don’t hesitate to contact us directly at support@childrensterritory.com!
Note: Import duties, taxes, and other customs-related charges are not included. Buyers bear all responsibility for all extra charges incurred (if any).
Returns
Our policy lasts 14 days.
The customer has to contact us within 14 days after their order has been delivered. If they fail to do so, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Products that do not meet these criteria will not be considered for return!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 2-7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@childrensterritory.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@childrensterritory.com
Return shipping
To return the products please email us at support@childrensterritory.com within 14 days after your product has been delivered, and we’ll provide you with further instructions on where returns should be sent.
We offer free returns for some products but not for all. Please check the product description for shipping and return information. If it’s not indicated that the specific product has Free Return in the description then the buyer is responsible for the shipping cost!
