Returns
Our policy lasts 14 days.
The customer has to contact us within 14 days after their order has been delivered. If they fail to do so, unfortunately, we can’t offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging. Products that do not meet these criteria will not be considered for return!
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 2–7 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@childrensterritory.com
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@childrensterritory.com
Return shipping
To return the products, please email us at support@childrensterritory.com within 14 days after your product has been delivered, and we’ll provide you with further instructions on where returns should be sent.
We offer free returns for some products, but not for all. Please check the product description for shipping and return information. If it’s not indicated that the specific product has a free return in the description, then the buyer is responsible for the shipping cost!
